gekikara
04-18-2010, 11:13 PM
I have been with Sharkspace for almost a year now (to be exact, 10 months and 19 days), and I have absolutely no complain about their service.
Uptime & Reliability:
I didn't use any software to monitor my site, but I didn't notice ANY downtime until now.
Server & Connection Speed:
Very fast all the time!! Sharkspace do not oversell their servers and therefore their speed is always fast!!
Technical Support & Knowledge, Customer Service & Billing:
Their ticket respond time is always less than 10 minutes! Usually I got my respond in about 5 minutes. But what really important is, they do not reply you with canned replies!! You always get the answer you want in the first reply!! And their problem solving speed is great! Staffs are patient, and they are willing to answer some very stupid questions from me with good manner.
Price value for money:
Sharkspace have 3 different shared plan, I am on the Hammerhead. Their uptime, speed and customer support surely worth the money!!
I build websites for over 6 years, and I had tried numerous of website hosting services. And the longest one I stayed for ONE YEAR. As soon as the contract ends, I moved. Not to mention those I stayed for a few days.
I am not a professional computer person, building website is just my interest. Therefore I have lots of stupid questions and break something myself. In some of my previous host, I was told that I am responsible and if I want them to fix it, I have to pay extra for "professional support" or what so ever. Sharkspace, however, answer my questions and fix the problem I created fast, and frendly. When I moved to Sharkspace, I already with a website and I asked Sharkspace to move them all to them. First, they used the cpanel backup, and got back to my very fast. However, I noticed some files were missing (the file transfer was incomplete), and I contacted them. They offered to do the transfer again with a different way (move the files straight from the server, not from cpanel), and this time, everything is done perfectly!
Although, honestly, I want to be with a green hosting, but no, I am not moving away from Sharkspace unless they kick me out :-) Thank you, Sharkspace!!
Uptime & Reliability:
I didn't use any software to monitor my site, but I didn't notice ANY downtime until now.
Server & Connection Speed:
Very fast all the time!! Sharkspace do not oversell their servers and therefore their speed is always fast!!
Technical Support & Knowledge, Customer Service & Billing:
Their ticket respond time is always less than 10 minutes! Usually I got my respond in about 5 minutes. But what really important is, they do not reply you with canned replies!! You always get the answer you want in the first reply!! And their problem solving speed is great! Staffs are patient, and they are willing to answer some very stupid questions from me with good manner.
Price value for money:
Sharkspace have 3 different shared plan, I am on the Hammerhead. Their uptime, speed and customer support surely worth the money!!
I build websites for over 6 years, and I had tried numerous of website hosting services. And the longest one I stayed for ONE YEAR. As soon as the contract ends, I moved. Not to mention those I stayed for a few days.
I am not a professional computer person, building website is just my interest. Therefore I have lots of stupid questions and break something myself. In some of my previous host, I was told that I am responsible and if I want them to fix it, I have to pay extra for "professional support" or what so ever. Sharkspace, however, answer my questions and fix the problem I created fast, and frendly. When I moved to Sharkspace, I already with a website and I asked Sharkspace to move them all to them. First, they used the cpanel backup, and got back to my very fast. However, I noticed some files were missing (the file transfer was incomplete), and I contacted them. They offered to do the transfer again with a different way (move the files straight from the server, not from cpanel), and this time, everything is done perfectly!
Although, honestly, I want to be with a green hosting, but no, I am not moving away from Sharkspace unless they kick me out :-) Thank you, Sharkspace!!