SharkSpace_M
09-04-2006, 03:58 AM
Q. How often does SharkSpace backup my website?
A. SharkSpace makes nightly backups of all your website files, emails, databases etc. The backup includes everything to restore your website to the condition it is now.
Q. Do you allow shell access?
A. Yes, SharkSpace allows jailed shell access.
Q. What payment methods do you accept?
A. [SharkSpace accepts all major credit and debit cards. (Visa, MasterCard, American Express, Discovery, etc.)
Q. Do you accept e-gold?
A. No
Q. Do you offer windows hosting packages?
A. No, we only offer linux based packages.
Q. Do you offer PHP 5 or MySQL 5?
A. No, we only have servers with PHP 4.4.x and MySQL 4.1.x due to so many scripts being incompatible with PHP5 and MySQL 5.
Q. How easy is it to upgrade my hosting package?
A. It is very easy. You can login to the client area: https://www.sharkspace.com/secure/client_login.php
and upgrade at anytime.
Q. Does SharkSpace support SSL certificates?
A. Yes, SharkSpace supports SSL certificates and we will even install the certificate for free.
Q. How much does a dedicated IP address cost?
A. $2.50/Month or $20.00/Year
Q. How long will it take to setup my hosting account after I order.
A. Your account should be setup within 15 minutes of you ordering as long as you pass fraud verification.
Q. Will SharkSpace transfer my website?
A. Yes, details can be found at: http://www.sharkspace.com/info/websitetransfer.html
Q. Do you have a money back guarantee?
A. Yes, we offer a 30 day money back guarantee.Q
. Do you have an uptime guarantee?
A. Yes, all SharkSpace packages have a 99.9% uptime guarantee.
Q. What type of support do you offer?
A. 24/7 live chat and 24/7 email (ticket) based.Q
Q. What servers do you use?
esSharkSpacePentium server.
Q. What is your server load?
A. SharkSpace has many sOpteronand all of them have different load averages. Most servers have a load of below 1 on a dual core processor. Opteron'sther hosts you would see a load of 5-10 on the same machmySQL
Q. Do you have a network speed tesserver.Q
A. Yes, test.zip
Q. Do you offer phone support?
A. No, Due to the nature of support requests it is nearly impossible to efficiently provide high level support via telephone contact. If you have a question or problem our Support Department can be contacted 24/7 via live chat or through the HelpCenter.
Q. What is your average support response time?
A. Well under 30 minutes.
Q. Do you have any uptime statistics?
A. Currently we are filling a server a week, so uptime statistics are difficult to provide on a system that will be filled in less than a week. SharkSpace does have a public monitoring system being built currently that will show the uptime, load and service status of all our servers. This should be available within the next few months.
Q. Are shared and reseller accounts on the same server?
A. The majority of our servers have them separated, but some do have both by client request.
Q. Are your packages on the same server or does each package have a different server based on price?
A. All SharkSpace packages are installed on the same servers. We provide the same great quality of service no matter which package you order.
A. SharkSpace makes nightly backups of all your website files, emails, databases etc. The backup includes everything to restore your website to the condition it is now.
Q. Do you allow shell access?
A. Yes, SharkSpace allows jailed shell access.
Q. What payment methods do you accept?
A. [SharkSpace accepts all major credit and debit cards. (Visa, MasterCard, American Express, Discovery, etc.)
Q. Do you accept e-gold?
A. No
Q. Do you offer windows hosting packages?
A. No, we only offer linux based packages.
Q. Do you offer PHP 5 or MySQL 5?
A. No, we only have servers with PHP 4.4.x and MySQL 4.1.x due to so many scripts being incompatible with PHP5 and MySQL 5.
Q. How easy is it to upgrade my hosting package?
A. It is very easy. You can login to the client area: https://www.sharkspace.com/secure/client_login.php
and upgrade at anytime.
Q. Does SharkSpace support SSL certificates?
A. Yes, SharkSpace supports SSL certificates and we will even install the certificate for free.
Q. How much does a dedicated IP address cost?
A. $2.50/Month or $20.00/Year
Q. How long will it take to setup my hosting account after I order.
A. Your account should be setup within 15 minutes of you ordering as long as you pass fraud verification.
Q. Will SharkSpace transfer my website?
A. Yes, details can be found at: http://www.sharkspace.com/info/websitetransfer.html
Q. Do you have a money back guarantee?
A. Yes, we offer a 30 day money back guarantee.Q
. Do you have an uptime guarantee?
A. Yes, all SharkSpace packages have a 99.9% uptime guarantee.
Q. What type of support do you offer?
A. 24/7 live chat and 24/7 email (ticket) based.Q
Q. What servers do you use?
esSharkSpacePentium server.
Q. What is your server load?
A. SharkSpace has many sOpteronand all of them have different load averages. Most servers have a load of below 1 on a dual core processor. Opteron'sther hosts you would see a load of 5-10 on the same machmySQL
Q. Do you have a network speed tesserver.Q
A. Yes, test.zip
Q. Do you offer phone support?
A. No, Due to the nature of support requests it is nearly impossible to efficiently provide high level support via telephone contact. If you have a question or problem our Support Department can be contacted 24/7 via live chat or through the HelpCenter.
Q. What is your average support response time?
A. Well under 30 minutes.
Q. Do you have any uptime statistics?
A. Currently we are filling a server a week, so uptime statistics are difficult to provide on a system that will be filled in less than a week. SharkSpace does have a public monitoring system being built currently that will show the uptime, load and service status of all our servers. This should be available within the next few months.
Q. Are shared and reseller accounts on the same server?
A. The majority of our servers have them separated, but some do have both by client request.
Q. Are your packages on the same server or does each package have a different server based on price?
A. All SharkSpace packages are installed on the same servers. We provide the same great quality of service no matter which package you order.