SharkSpace_Scott
07-24-2007, 11:23 AM
The SharkSpace payment policy has been updated to give user more time to pay open invoices. Below is the new policy (also in the terms of service).
SharkSpace Payment Policy
When your account is due an invoice will be generated 4 days prior to the due date. You have up to 15 days to pay this invoice before your account(s) are suspended. If you have a paypal subscription or credit card on file see sections 1 or 2 below. If your account is suspended there will be a 25% late fee applied to your account. To have your account unsuspended you must pay the late fee invoice and the hosting invoice amount then open a sales ticket including your full name (must match your billing record).
After 30 days if you fail to pay your due invoices (hosting invoice and late fee invoice) your account will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay to SharkSpace a "Processing and Collection" Fee of $110.00 incl GST if you live in the United States, if you live elsewhere you will be charged a "Processing and Collection" Fee of $190.00 incl GST.
Invoice Notifications by email:
-Initial invoice notification 4 days prior to your account due date.
-5 days overdue notification.
-8 days overdue notification.
-12 days overdue notification.
Sections:
1) If you have a credit card on file your account invoice will automatically be charged the day the invoice is due. If you receive a 5 day overdue invoice notification you must login to the billing system and pay the invoice manually.
SharkSpace will only attempt to charge your credit card once. If it fails you will receive an email stating so with details on what you need to do.
2) If you have a Paypal subscription it will re-bill automatically every month and automatically update in the billing system marking the invoice paid. Please note if you created the paypal invoice after your due date it will re-bill on that day every month. Example: If your account was 9 days overdue when you made your paypal payment and created the subscription you would then every month receive the 5 and 8 day overdue invoice notifications, but your account will re-bill on day 9 and will NOT be suspended.
Common Questions:
-- Where is the billing system? It can be accessed on the top of nearly every SharkSpace page or you can access it directly via http://www.sharkspace.com/sharkcenter
SharkSpace Payment Policy
When your account is due an invoice will be generated 4 days prior to the due date. You have up to 15 days to pay this invoice before your account(s) are suspended. If you have a paypal subscription or credit card on file see sections 1 or 2 below. If your account is suspended there will be a 25% late fee applied to your account. To have your account unsuspended you must pay the late fee invoice and the hosting invoice amount then open a sales ticket including your full name (must match your billing record).
After 30 days if you fail to pay your due invoices (hosting invoice and late fee invoice) your account will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay to SharkSpace a "Processing and Collection" Fee of $110.00 incl GST if you live in the United States, if you live elsewhere you will be charged a "Processing and Collection" Fee of $190.00 incl GST.
Invoice Notifications by email:
-Initial invoice notification 4 days prior to your account due date.
-5 days overdue notification.
-8 days overdue notification.
-12 days overdue notification.
Sections:
1) If you have a credit card on file your account invoice will automatically be charged the day the invoice is due. If you receive a 5 day overdue invoice notification you must login to the billing system and pay the invoice manually.
SharkSpace will only attempt to charge your credit card once. If it fails you will receive an email stating so with details on what you need to do.
2) If you have a Paypal subscription it will re-bill automatically every month and automatically update in the billing system marking the invoice paid. Please note if you created the paypal invoice after your due date it will re-bill on that day every month. Example: If your account was 9 days overdue when you made your paypal payment and created the subscription you would then every month receive the 5 and 8 day overdue invoice notifications, but your account will re-bill on day 9 and will NOT be suspended.
Common Questions:
-- Where is the billing system? It can be accessed on the top of nearly every SharkSpace page or you can access it directly via http://www.sharkspace.com/sharkcenter