Thank you SharkSpace!

[Philly]

I just wanted everyone to know how pleased I have been with the support at Sharkspace. Keep up the excellent work guys!

[JimBob45506]

I totally agree!

[conehead]

They have been great for me also. I kind of feel sorry for the staff because they have to answer all my questions :)

[wim20178]

If I submit any ticket, they keep surprising me of the speed they reply.
It looks like it doesn't really matter if you set the priority to low or critical. I only experienced quick responses and always to the point and with a solution.

Unlike I experience with some other company where I still have no reply after 8 days .....
If SharkSpace would ever consider to add European located servers, I would take the jump immediately and leave the other company!

[SharkSpace_Scott]

If I submit any ticket, they keep surprising me of the speed they reply.
It looks like it doesn't really matter if you set the priority to low or critical. I only experienced quick responses and always to the point and with a solution.

Unlike I experience with some other company where I still have no reply after 8 days .....
If SharkSpace would ever consider to add European located servers, I would take the jump immediately and leave the other company!

Thanks for the post. We actually now have servers on the East coast that use GlobalCrossing as a bandwidth provider so the speeds to Europe are very fast. Not quite the same as being in Europe, but fast enough.

[wim20178]

Sounds interesting, can you publish an IP I can do a tracert on?
Normally I do "feel" the difference when I'm surfing on a server located in Europe or in USA but who knows ....
As a reseller it's always good to house all accounts under the same provider.

And honestly I'm already searching .... 8 days waiting to get replied on a support ticket that keeps me from installing an ssl certificate due IP assignment issues is just unacceptable.
(on the other host that is)

[SharkSpace_Scott]

Sounds interesting, can you publish an IP I can do a tracert on?

Here you go: 64.22.111.2

[SharkSpace_Scott]

Here are traceroutes I got from our monitoring servers:

Traceroute from Dallas, Texas, USA to 64.22.111.2 1 69.bf.5646.static.theplanet.com (70.86.191.105) 0.760 ms 0.794 ms 0.840 ms
2 vl2.dsr02.dllstx5.theplanet.com (70.84.160.162) 0.460 ms 0.337 ms 0.345 ms
3 po52.dsr02.dllstx3.theplanet.com (70.85.127.109) 0.489 ms 0.376 ms 0.338 ms
4 25.7f.5546.static.theplanet.com (70.85.127.37) 0.359 ms 0.296 ms 0.230 ms
5 ge5-3.br02.dal01.pccwbtn.net (63.218.23.25) 0.851 ms 0.591 ms 0.476 ms
6 gnax.ge2-3.br01.atl01.pccwbtn.net (63.216.31.158) 19.734 ms 19.841 ms 19.833 ms
7 209.51.131.233 (209.51.131.233) 19.845 ms 20.034 ms 19.896 ms
8 209.51.137.34 (209.51.137.34) 28.960 ms 20.251 ms 21.702 ms
9 blue.welcomesearchers.com (64.22.111.2) 20.094 ms 20.098 ms 19.991 ms


Traceroute from San Jose, California, USA to 64.22.111.2 1 gw.166.22.69.com (69.22.166.1) 0.748 ms 1.116 ms 0.439 ms
2 ge13-1.br02.sjo01.pccwbtn.net (206.223.116.48) 2.866 ms 2.779 ms 2.306 ms
3 gnax.ge2-3.br01.atl01.pccwbtn.net (63.216.31.158) 66.819 ms 62.668 ms 63.296 ms
4 209.51.131.233 (209.51.131.233) 63.032 ms 65.243 ms 67.274 ms
5 209.51.137.34 (209.51.137.34) 66.780 ms 69.159 ms 68.252 ms
6 blue.welcomesearchers.com (64.22.111.2) 68.943 ms 67.162 ms 68.420 ms


Traceroute from Maidenhead, Berkshire, UK to 64.22.111.2 1 ge-9-2.the.uk.euroconnex.net (217.112.89.1) 1.301 ms 1.320 ms 1.308 ms
2 ge-9-2.the.uk.euroconnex.net (217.112.81.2) 1.486 ms 1.414 ms 1.236 ms
3 cr02.ldn01.pccwbtn.net (195.66.224.167) 1.733 ms 2.202 ms 2.030 ms
4 gnax.ge2-3.br01.atl01.pccwbtn.net (63.216.31.158) 93.191 ms 93.574 ms 92.782 ms
5 209.51.131.233 (209.51.131.233) 96.692 ms 93.139 ms 96.103 ms
6 209.51.137.34 (209.51.137.34) 95.287 ms 93.512 ms 113.971 ms
7 blue.welcomesearchers.com (64.22.111.2) 96.293 ms 96.301 ms 108.277 ms


As you can see from the above 3 trace routes the speed is pretty fast from the West coast and Europe.

[Alex]

SharkSpace has been great for me also. They have been better than I have ever imagined. The server uptime and support is great.

I checked the load on the 5 servers where my 5 accounts are spread accross and they are:

.21, .18, .79, .65, .47

and thats the reason why I use Sharkspace, the servers are lightly loaded and fast. I couldnt seem to find that anywhere else.