Email Notification of server/outages

[Daz]

Hi,

It would be great if SharkSpace had the facility for users to give an email address with is added to a sharkspace database so when server outages occur users can be emailed. I found my servers to be down and tried to get on to live support which is rather non existant everytime ive used it as i get no response, so some users dont know about these forums so dont generally come here to look i dont feel so i think the email idea could work and maybe even lower pressure on your support team when this type of issue occurs.

Thanks

[Greenguy]

It would be great if SharkSpace had the facility for users to give an email address with is added to a sharkspace database so when server outages occur users can be emailed.
They sort of do. If you subscribe to a forum, then a message is automatically sent to you when the subscribed forum has activity (i.e., a new message).

For example, I am subscribed to both "SharkSpace Server Announcements" and "Network Status".

Oddly, though, I did not receive any emails today. I don't know why.

Jeremy

[SharkSpace_Scott]

You should have been emailed about the forums being open and pointed to this thread:

http://www.forums.sharkspace.com/showthread.php?p=83#post83

[SharkSpace_Scott]

Greenguy is your email address for the forums hosted off of our server? If the server were down you wouldn't receive the notifications.

[Daz]

They sort of do. If you subscribe to a forum, then a message is automatically sent to you when the subscribed forum has activity (i.e., a new message).

For example, I am subscribed to both "SharkSpace Server Announcements" and "Network Status".

Oddly, though, I did not receive any emails today. I don't know why.

Jeremy

Thanks for letting me know. That will defiently be worth it!

[Greenguy]

Greenguy is your email address for the forums hosted off of our server?
Nope, I use an independent address (Yahoo) for all matters related to my account management, including this forum.

A notification has since then shown up in that address' inbox for the 09-26-2006 04:47 PM post in the Network Status forum. Yahoo reports that this notification arrived on Wed the 27th at 02:27:28 -0400, so it was a bit late.

But shouldn't I have received notifications for each of the several replies to this thread?

Jeremy

[SharkSpace_Scott]

It only sends one notification per thread, until you visit the forum.

[GiorgosK]

I am not sure how it actually works (I am new) but we are receiving emails about all servers for sharkSpace right ?

well it would be nice to have seperate subforums for each server so each announcement was posted on the appropriate subforum and only the interested parties would get the notifications ??

Am I making sense ?? I hope I am ...

[SharkSpace_Scott]

I am not sure how it actually works (I am new) but we are receiving emails about all servers for sharkSpace right ?

well it would be nice to have seperate subforums for each server so each announcement was posted on the appropriate subforum and only the interested parties would get the notifications ??

Am I making sense ?? I hope I am ...

We attempted that method, but it didn't work out due to the volume of servers we deploy and plans on future growth. After awhile the forum would be unmanageable due to too many sub-forums. The majority of our servers have not even been rebooted since they were deployed hundreds of days ago. Most downtime is very rare except in the case of hardware issues, which is the main point of the forum to give clients continued updates on extended issues. The emails come out with the server name in the topic to help you avoid having you to come here for other servers.

Currently that is the best method we have, but we are working on a system to email all clients on the server (determined by billing) the forum link.